At Özel Lotus İstanbul Ağız ve Diş Sağlığı Polikliniği, we value the privacy of our visitors, patients, patients’ relatives and everyone who contacts us. This Privacy Policy provides general information about how your personal data may be handled when you visit our website or use our digital communication channels.
This Privacy Policy explains our general privacy principles for website use. For detailed information under Turkish Personal Data Protection Law No. 6698 (KVKK), please also read our Personal Data Protection Notice .
1. Data Controller
Under this Privacy Policy, your personal data may be processed by the data controller, Özel Lotus İstanbul Ağız ve Diş Sağlığı Polikliniği .
You can contact us through the channels listed on our website with questions, requests or applications concerning the protection of your personal data.
2. Scope of This Policy
This policy covers general privacy practices for individuals who interact with our website and digital communication channels, including:
- Website visitors
- Patients and prospective patients
- Patients’ relatives and legal representatives
- People submitting contact or enquiry forms
- People contacting us by phone or WhatsApp
- People requesting information about appointments or treatment
Personal data processing directly related to the provision of healthcare at our clinic is also considered under the applicable legislation, healthcare regulations and our Personal Data Protection Notice.
3. Personal Data That May Be Processed
The data processed may vary according to how you use our website and which channel you use to contact us.
3.1. Identity Information
- First and last name
- Other identifying information where necessary
3.2. Contact Information
- Telephone number
- Email address
- Preferred communication channel
3.3. Enquiries and Communications
- The treatment or topic you are interested in
- Your appointment or contact request
- Messages submitted through the contact form
- Information shared by phone or through digital communication channels
3.4. Technical and Usage Information
- IP address
- Browser and device information
- Operating system information
- Pages visited
- Website interactions
- Traffic and referral source
- Information obtained through cookies and similar technologies
4. Health Data and Special Categories of Personal Data
Health data is classified as a special category of personal data under data protection legislation.
Özel Lotus İstanbul Ağız ve Diş Sağlığı Polikliniği may process patients’ health data when providing oral and dental healthcare, subject to the conditions set out in the applicable legislation.
Where necessary for healthcare provision, this data may include information about examinations, diagnosis, treatment, imaging, medical history, treatment planning and the delivery of care.
General contact and enquiry forms on the website are not intended to provide a medical diagnosis or collect detailed health information. Please avoid sharing your medical history, medical documents or other sensitive personal data through these forms unless necessary.
5. How Do We Collect Personal Data?
Depending on the service or communication channel used, your personal data may be collected through:
- Website contact and enquiry forms
- Appointment requests
- Telephone calls
- WhatsApp and similar digital communication channels
- Email correspondence
- Cookies and similar web technologies
- Website security and server logs
- Information you provide directly when receiving healthcare
6. Why Do We Use Personal Data?
Depending on the type of data and the way you contact us, personal data may be processed for the following purposes:
- Responding to your messages and enquiries
- Reviewing and arranging appointment requests
- Providing information about the treatments or services you request
- Managing communications with patients and their relatives
- Planning and delivering healthcare services
- Carrying out diagnosis, treatment and care
- Maintaining patient safety and service quality
- Keeping the website working properly and securely
- Identifying technical issues and security threats
- Measuring website performance and improving the user experience
- Conducting anonymous or statistical analyses of website use
- Meeting our legal and regulatory obligations
- Exercising and protecting our legal rights
7. Lawful Bases for Processing Personal Data
Your personal data may be processed under one or more applicable processing conditions set out in Turkish Personal Data Protection Law No. 6698 and related legislation.
Depending on the specific activity, these may include:
- Processing expressly provided for by law
- Processing directly related to entering into or performing a contract
- Processing necessary for the data controller to comply with a legal obligation
- Processing necessary to establish, exercise or protect a right
- Processing necessary for the data controller’s legitimate interests, provided it does not harm the individual’s fundamental rights and freedoms
- Conditions permitting the processing of special categories of personal data under applicable legislation
- Explicit consent where required
For special categories of personal data, particularly health data, the specific processing conditions and security measures required by the applicable legislation are taken into account.
8. Cookies and Similar Technologies
Cookies and similar technologies may be used to keep our website functioning and improve the visitor experience.
Depending on the technologies in use, cookies may serve the following purposes:
- Enabling essential website functions
- Maintaining security
- Remembering user preferences
- Measuring website performance
- Statistically analysing visitor behaviour
- Measuring advertising performance and conversions with the user’s permission
For detailed information about cookie types, purposes, retention periods and how to manage your preferences, please read our Cookie Policy .
9. Third-Party Services
Third-party services may be used where necessary to operate the website, manage communications, maintain security and measure website performance.
Depending on the infrastructure and user preferences, these services may include:
- Website hosting and server services
- Content delivery and security services
- Web analytics and performance measurement tools
- Search engine and conversion measurement tools
- Map and location services
- Form and communication systems
- WhatsApp and similar third-party communication platforms
If you are directed to or use a third-party platform, that provider’s own privacy policies and terms of use may also apply.
10. Sharing Personal Data
Where the statutory conditions are met, your personal data may be shared with authorised individuals, organisations or service providers to deliver healthcare, operate technical infrastructure, meet legal obligations or carry out related activities.
Where necessary, data may be transferred to the following categories of recipients:
- Authorised public bodies and institutions
- Institutions authorised under healthcare legislation
- Judicial and administrative authorities with legal authority
- Authorised healthcare providers
- Technical infrastructure and IT service providers
- Legal, accounting and consultancy service providers
- Other parties permitted by law
Your personal data is not sold unlawfully or traded without authorisation.
11. International Data Transfers
Some technical infrastructure, communication platforms, analytics tools or cloud services used on the website may have servers outside Türkiye.
Where using these services involves transferring personal data abroad, transfers are carried out in accordance with the conditions and appropriate safeguards required by applicable data protection legislation.
The necessary permissions and preference mechanisms may also apply to optional analytics or marketing technologies.
12. Retention of Personal Data
Your personal data is retained for as long as necessary for the purpose of processing and in accordance with statutory retention periods.
| Data or Activity | Retention Approach |
|---|---|
| Contact Requests and Enquiries | May be retained for as long as necessary to review and respond to the request and carry out any required follow-up. |
| Appointment and Patient Communication Records | May be retained for the period necessary to deliver healthcare and comply with applicable legal obligations. |
| Health and Treatment Records | Retained in accordance with obligations under healthcare and other applicable legislation. |
| Technical and Security Logs | May be retained for the period necessary to protect website security, detect errors, maintain system integrity and prevent misuse. |
| Cookie and Analytics Data | May be retained for a period determined by the technology used, the cookie’s characteristics and the user’s preferences. |
When the retention period expires or the purpose requiring processing no longer applies, personal data is deleted, destroyed or anonymised using appropriate methods, subject to any statutory obligations.
13. Security of Personal Data
Özel Lotus İstanbul Ağız ve Diş Sağlığı Polikliniği works to implement appropriate technical and organisational measures to prevent unlawful processing or access and to keep personal data secure.
Where appropriate, these measures may include:
- Encrypted data transmission using SSL/TLS
- Restricting access permissions
- Protecting user and administrator accounts
- Firewalls and protection against malicious traffic
- Keeping software and systems up to date
- Regular data backups
- Maintaining access and activity logs
- Additional safeguards for special categories of personal data
- Restricting access by staff and service providers
However, no method of transmitting data over the internet or storing it electronically can be guaranteed to be completely secure.
14. Children’s Personal Data
Özel Lotus İstanbul Ağız ve Diş Sağlığı Polikliniği may also provide oral and dental healthcare to children.
When processing children’s personal data, we consider applicable legislation, the nature of the care, the child’s best interests and, where necessary, procedures involving a parent or legal representative.
Children’s personal data should be processed only to the extent necessary and for purposes connected with delivering healthcare.
15. Your Personal Data Rights
Under Turkish Personal Data Protection Law No. 6698, you may have the following rights regarding your personal data, subject to the conditions set out in the law:
- To learn whether your personal data is being processed
- To request information if your personal data has been processed
- To learn the purpose of processing and whether your data is used in accordance with that purpose
- To know the third parties to whom your data is transferred within Türkiye or abroad
- To request correction of incomplete or inaccurate personal data
- To request deletion or destruction where the statutory conditions are met
- To request notification of corrections, deletion or destruction to third parties to whom your data has been transferred
- To object to an adverse outcome resulting from analysis of your data exclusively through automated systems
- To seek compensation for damage caused by unlawful processing of your personal data
For more detailed information about your rights and how to submit a request, please read our Personal Data Protection Notice .
16. External Links and Platforms
Our website may contain links to mapping services, social media platforms, WhatsApp or other third-party websites.
When you visit a third-party site or platform, that provider’s own privacy policy, cookie policy and terms of use may apply.
Özel Lotus İstanbul Ağız ve Diş Sağlığı Polikliniği may have no control over independent processing carried out by third parties within their own systems. We therefore recommend reviewing those platforms’ privacy terms separately.
17. Changes to This Privacy Policy
This Privacy Policy may be updated to reflect changes in legislation, website technologies, our services or personal data processing activities.
The current version is published on this page. When the policy is updated, the “Last Updated” date at the top is changed.
Where significant changes are made, additional information may be provided through the website or suitable communication channels as necessary.
18. Contact and Requests
Please contact us if you have questions about this Privacy Policy, your personal data or our privacy practices.
Özel Lotus İstanbul Ağız ve Diş Sağlığı Polikliniği
Website: dentlotus.com
Contact: You can reach us through the contact form, by phone or WhatsApp, or through the other official channels listed on our website.